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    Reservation Access

    If you booked the Post-Thanksgiving Cruise before November 20, 2024, your reservation is in a different system. While we transition to a different system, you will temporarily be unable to access your reservation. Please note that data in the old system may not be accurate.


    Once the transfer is complete, you will be able to access your reservation using the instructions provided below. We will share an update here when the process is finalized. We apologize for any inconvenience and appreciate your patience.

    Access to your Reservation 24/7

    We know that you want access to your reservations at your convenience, so we have a client portal which gives you 24/7 access to view your full reservation details, including balance, due date and scheduled payments.

    Payments

    Authorize a payment anytime

    Make payments

    With our client portal, you’ll be able to pre-authorize a payment at any time. 

    View payment history

    You can view your payment history, which  shows you when your payments were made and your current balance.

    View reservation info

    You can view your invoice, including charges, payments, balance due and due date.

    Update credit card

    With our client portal you can securely update your credit card at any time from anywhere. 


    IMPORTANT:  updating your credit card does NOT change the credit card being used for any scheduled future payments.  To change the card being used, you must submit a pre-approved payment). 

    Authorize Payments, View Trip Itinerary, 

    Balance Due & Payment History

    To authorize a payment on your booking, please follow these simple steps once you are in your client portal. If you would like to pay with more than one credit card you can repeat the steps below to use another credit card for another payment. 

     

    • Trip Management
    • My Trips
    • Click "View" on the trip you want to make the payment on
    • Pre-approve payment
    • Select a credit card already in your profile or click 'Add a credit or debit card' to add a new one
    • Enter the amount you want charged (**You must enter the amount as 1234.56, NOT $1,234.56).   
    • Enter the date you want the payment charged
    • For your signature type your name in the Full Name box then either click 'Sign Name' OR you can sign your name with your finger (touch screen) or with your mouse.
    • Hit the Submit button

    IMPORTANT: We also need the CVV from your credit card before we can process your payment with the tour operator.  Please click here to email us with that. 


    Client Portal Login

    IMPORTANT: There is a known issue with the Facebook login method. If you previously used Facebook to login, you'll need to message us, and we will send you a new activation link. Once you get the link, you'll need to use a login method other than Facebook.

    Update a Scheduled Payment

    If you have a future payment listed on your invoice, and you would like to change the date, amount and/or the credit card being used for that payment, you'll need to pre-approve another payment and we will update the invoice.  (See info above on how to pre-approve a payment).   

    FAQ

    Payment Questions


    • How much do I owe on my cruise? How can I make a payment?

      Click on the Reservation Access link at the top of this website to access your reservation, view your balance and to authorize a payment.

    • My invoice shows a future dated payment. What is this?

      Most reservations will have the final payment automatically scheduled on the same card used for the deposit. We will send an email reminder, about 30 days prior to the payment processing date, and you can change the card used for the final payment by contacting us at least 3 days prior to the scheduled payment date. If you would like to make payments on your reservation prior to the scheduled payment please date, click on the Reservation Access link at the top of this website to submit a payment pre-approval.

    • Can I make payments on my reservation?

      Click on the Reservation Access link at the top of this website to pre-approve a payment. You can choose the date you want the payment made and you can enter future dated payments.

    • I don't use social media, how can I access the portal and make a payment?

      You won't be able to access the portal, but you can email us the trip, amount and date you want to pay and we will send you a secure link to provide your payment informaiton.

    • Why does my reservation show as paid if the final payment hasn't been made?

      Your booking is marked as paid in our system when we have your authorization to process your final payment. You can look on your invoice to see the amount, credit card being used and the date that charge is scheduled to be processed.

    • I'm a Canadian resident, why isn't there an option to select a province when submitting a pre-approved payment.

      This is a known issue, but you can select any US state and we will know what province you reside in.

    • Why is there a payment showing but the date is in the future?

      With new bookings we obtain your approval to process your final payment on the due date, so we schedule this in advance and it will be processed on the date listed.

    • I want to change the credit card used for the final payment, how can I do that?

      Click on the Booked Guests link at the top of this website. Then follow the instructions to pre-approve a payment and use your new credit card details. You can select any payment date as long as it's on or before the final payment due date. The invoice won't immediately reflect the updated payment info, but you can check back in a few days and your invoice should be updated.

    • I submitted a payment pre-approval as I have a new credit card. Why is the future dated payment still there on the old card?

      Click on the Reservation Access link at the top of this website. Then follow the instructions to pre-approve a payment and use your new credit card details. You can select any payment date as long as it's on or before the final payment due date. The invoice won't immediately reflect the updated payment info, but you can check back in a few days and your invoice should be updated.

    • When I pre-approve a payment what date will it be processed?

      We will process the payment on the date you request. On rare occasions it may be a day or two later, but never earlier.

    • I'm paying for another guests invoice, why can't I view it in my portal?

      With our portal, you can only view reservations that have your name assoicated with them. To make a payment on another guests reservation, please email us. For security reasons, please do not include any payment information in your email.

    • My final payment is listed as a future payment but I want to make a payment before that.

      Click on the Reservation Access link at the top of this website then submit a payment pre-approval. We will process that payment and we will adjust the final payment amount if there is a remaining balance.

    • I'm entering my payment, why won't let me submit it?

      The amount must be entered without any commas or dollar signs. Example: 1234.56, NOT $1,234.56

    • Can I use Celebrity Gift Certificates to pay for my cruise reservation?

      Yes, we can typically apply your Celebrity Gift Certificates to your reservation. Please be sure to submit them to us at least 14 days before your final payment due date, to allow Celebrity sufficient time to procss them. Celebrity requires us to submit a photo of each certificate with the payment request. The photo must include the certificate number and amount.

    • I updated my credit card in my profile, why is my future payment still showing on my old cards??

      When you enter a new credit card in your profile, it does not update any previously scheduled payments. You must enter a pre-approved payment, then we will update your future scheduled payment.

    Client Portal Help

    If you click the Client Portal link above, and are unable to log in, please click here to request a new portal activation link. You will receive a new authorization link within 24 hours, but usually much quicker. If you don't see the link in your email within 24 hours, please be sure to check your spam/junk mail folder. ​

    **IMPORTANT**  

    Please DO NOT share your authorization link with anyone, as this is specific to you. This includes sharing with the person on the reservation with you. Each person needs to have their own link. 

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