Customer Support

Welcome to JHT Customer Support

We're implementing a new customer support process, to make it easier, and more convenient for you, and to provide you with better customer service!

Questions

Visit our FAQ, where you'll find answers to most frequently asked questions.

FAQ

Update Guests

If you need to change a guest, add a guest, or remove a guest.

CHANGE REQUEST

Cancel

Need to cancel? Click below to submit your request.

CANCEL REQUEST

Get a Quote

Looking to book a cruise? Click the link below to give us the details, and we will find you the best deal!

QUOTE REQUEST

Reservation Access/Payments

How much do you owe? When is it due? Need to make a payment or update your credit card? For all 2024 cruises and all non-group cruises Click here. For our 2025 Gay Group Cruises, Click here.

California Seller of Travel Registration # 2089491-50. Registration as a seller of travel in California does not constitute the state's approval. Agent is not a participant in the Travel Consumer Restitution Fund. Florida Seller of Travel Registration # ST37113. Hawaii Seller of Travel License # TAR 7231. Iowa Seller of Travel - Travel Agency # 960. Washington Seller of Travel UBI # 602 775122. All JHT private activities and events are subject to minimum participation and subject to change or cancellation without notice. View our privacy policy. Pricing and promotions are subject to change at any time without notice and pricing is not guaranteed until confirmation is received from the respective tour operator. We are not responsible for typographical errors or omissions. All groups are subject to a minimum number of bookings for there to be an onboard host, private parties and events. All content on this site, including text, graphics, images, and other material, is protected by copyright law. Unauthorized use, reproduction, or distribution of this content for commercial purposes without prior written permission from John Heath Travel, LLC is strictly prohibited. For permission requests, please contact us.